HOw Reviews Affect your Business

Kenneth Eade, California-based international business attorney, concurs but adds that Section 230 of the Communications Decency Act, which provides immunity to Internet services such as Yelp, which publish comments from others, makes it very difficult for a business to allege anything actionable that will stand up in a federal or state court.

While a business cannot take legal action against a review site, the business may be able to file a lawsuit to subpoena the identity of the negative reviewer if the business suspects a competitor is behind the negative review and sees damage to the business has taken place. But defamation is often very hard to prove against a business.

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